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City of Yokohama inquiry and consultation services（市の問合せ・相談窓口）
Last updated date：2024/4/1
Yokohama City Call Center
Yokohama City Call Center deals with a range of inquiries, providing information on everything from procedures and counters at ward offices and Yokohama City Hall to municipal facilities, events and municipal transport.
| Available hours | 8 a.m. - 9 p.m. (every day, including weekends and national holidays) |
|---|---|
| Assistance in multiple languages | Available languages: English, Chinese, Spanish, Korean, Tagalog |
| Telephone number | 045-664-2525 (niko niko) |
| Inquiries via email | callcenter@city.yokohama.jp |
| Form of administration | Outsourcing to the private sector (outsourcing contractor: NEC Corporation, Kanagawa Branch) |
Legal consultations at Yokohama City Hall
City of Yokohama Citizen Advice Office
The City of Yokohama Citizen Advice Office provides citizens with legal advice. Through this service, you can consult with a lawyer or judicial scrivener.
Eligibility for consultations
People living in Yokohama City
Scope of consultations
- Legal consultations with a lawyer (divorce or labor)
- Traffic accident consultations
- Consultations with a judicial scrivener
- Consultations concerning building lots or buildings
- Human rights consultations
- Consultations concerning notarization
How to arrange a consultation
Consultations are by appointment only. To arrange an appointment, please call the City of Yokohama Citizen Advice Office
Booking reception hours: Mon. - Fri., 8:45 a.m. - 5:15 p.m.
City of Yokohama Citizen Advice Office telephone number: 045-671-2306
If you require Japanese language interpreting, you can request the services of a YOKE volunteer interpreter. Please contact YOKE directly.
YOKE telephone number: 045-222-1209
Available languages: English, Chinese, Spanish, Portuguese, Korean, Vietnamese, Thai, French, Tagalog, Indonesian, Russian, and others
Special ward office consultations
The Public Relations Section of each ward office provides legal consultations, etc. You can use this service to speak to a lawyer or other legal professional.
Public Relations Section of each ward
Eligibility for consultations
People who live in that ward
Scope of consultations
- Legal consultations with a lawyer
- Traffic accident consultations
- Consultations with an administrative scrivener
- Consultations with a judicial scrivener
Please call the ward office of the ward in which you live.
How to arrange a consultation
Consultations are by appointment only. To arrange an appointment, please call the ward office of the ward in which you live.
Please also ask your ward office if you require Japanese language interpreting.
| Ward office |
telephone numbers |
|---|---|
| Tsurumi Ward | 045-510-1680 |
| Kanagawa Ward | 045-411-7021 |
| Nishi Ward | 045-320-8321 |
| Naka Ward | 045-224-8123 |
| Minami Ward | 045-341-1112 |
| Hodogaya Ward | 045-334-6221 |
| Asahi Ward | 045-954-6022 |
| Isogo Ward | 045-750-2335 |
| Kanazawa Ward | 045-788-7721 |
| Kohoku Ward | 045-540-2221 |
| Midori Ward | 045-930-2219 |
| Aoba Ward | 045-978-2221 |
| Tsuzuki Ward | 045-948-2222 |
| Totsuka Ward | 045-866-8321 |
| Sakae Ward | 045-894-8335 |
| Izumi Ward | 045-800-2337 |
| Seya Ward | 045-367-5636 |
Booking reception hours: Mon. - Fri., 8:45 a.m. - 5:15 p.m.
Domestic violence (violence at the hands of a spouse or partner) counseling
Yokohama City DV Counseling and Support Center
Anyone can receive counseling at this center regardless of sex.
If someone in your family or a friend is experiencing domestic violence at the hands of a partner, please encourage them to consult with this specialist service.
If you are worried, you can also make an anonymous report to the police (110).
Telephone number: 045-671-4275
Hours: Monday-Friday 9: 30 a.m. - 4: 30 p.m. (excluding national holidays and the New Year holiday period)
Telephone number: 045-865-2040
Hours: Monday-Friday 9: 30 a.m. - 8: 00 p.m. Saturdays, Sundays and national holidays: 9:30 a.m. - 4 p.m. (excluding the 4th Thursday of the month and the New Year holiday period)
Consultations in multiple languages (Kanagawa Prefectural Spousal Violence Counseling and Support Center)
English, Chinese, Korean, Spanish, Portuguese, Tagalog, Thai, Vietnamese
Telephone number: 090-8002-2949
Reception hours: Mon. - Sat., 10 a.m. - 5 p.m. (excluding the New Year holiday season)
Consumer affairs consultations
Yokohama City Consumer's Center
Yokohama City Consumer's Center provides consultations on problems related to contracts for products and services. This service is available to anyone who lives, works, or attends school in Yokohama.
The following website provides information and examples of consultations about problems with contracts for products and services.
Yokohama City Consumer's Center（外部サイト）
Telephone number
045-845-6666(*Inquiries in Japanese only)
Available hours
Monday - Friday (excluding national holidays and the New Year holiday season), 9:00-18:00
Saturday and Sunday (excluding national holidays and the New Year holiday season), 9:00-16:45
If you require Japanese language interpreting, you can request the services of a YOKE volunteer interpreter. Please contact YOKE directly.
YOKE telephone number: 045-222-1209
Available languages: English, Chinese, Spanish, Portuguese, Korean, Vietnamese, Thai, French, Tagalog, Indonesian, Russian, and others
| Content |
Contact details |
|---|---|
| About Yokohama City Call Center |
Yokohama City Call Center |
| About legal consultations at Yokohama City Hall |
Citizen Advice Office, Public Hearing and Consultation Division, Civic Affairs Bureau Tel: 045-671-2306 Fax: 045-663-3433 Email: sh-shiminsodan@city.yokohama.jp |
| About domestic violence counseling |
Gender Equality Promotion Division, Policy Administration Bureau Tel: 045-671-2017 Fax: 045-663-3431 Email: ss-danjo@city.yokohama.jp" |
| About the Yokohama City Consumer's Center | Consumer Economy Division, Economic Affairs Bureau (*Inquiries in Japanese only) |
Page ID：257-010-276