Opening hours ※To prevent the spread of the novel coronavirus (COVID-19), the content of the information listed on this page is subject to change.
Monday - Friday, 8:45 a.m. - 5 p.m.
2nd and 4th Saturdays of the month, 9 a.m. - noon (open even if Saturday falls on a national holiday)
Ward offices are closed on the 1st, 3rd and 5th Saturdays of the month, national holidays, holidays in lieu of national holidays, citizen's holidays, and the New Year holiday season (December 29 - January 3).
Main things you can do at ward offices
You can undertake a range of procedures at ward offices, such as family register-related procedures for when moving house, getting married or divorced, procedures for processing taxes, and procedures for using childcare services.
Inquiries to ward offices/public works offices
Call your ward office switchboard or public works office and state the nature of your inquiry. You will then be put through to the appropriate department.
List of telephone numbers and addresses for ward offices
List of telephone numbers and addresses for ward offices
|Aoba Ward administration Office
|Asahi Ward administration Office
|Izumi Ward administration Office
|Isogo Ward administration Office
|Kanagawa Ward administration Office
|Kanazawa Ward administration Office
|Konan Ward administration Office
|Kohoku Ward administration Office
|Sakae Ward administration Office
|Seya Ward administration Office
|Tsuzuki Ward administration Office
|Tsurumi Ward administration Office
|Totsuka Ward administration Office
|Naka Ward administration Office
|Nishi Ward administration Office
|Hodogaya Ward administration Office
|Midori Ward administration Office
|Minami Ward administration Office
When you call these telephone numbers, you will connect to the ward office's switchboard.
The addresses for ward offices indicate a general government office building. Naka Ward Office consists of a main building and annex.
List of telephone numbers and addresses for public works offices
|Public Works Office
|Public Works Office, Aoba Branch
|Public Works Office, Asahi Branch
|Public Works Office, Izumi Branch
|Public Works Office, Isogo Branch
|Public Works Office, Kanagawa Branch
|Public Works Office, Kanazawa Branch
|Public Works Office, Konan Branch
|Public Works Office, Kohoku Branch
|Public Works Office, Sakae Branch
|Public Works Office, Seya Branch
|Public Works Office, Tsuzuki Branch
|Public Works Office, Tsurumi Branch
|Public Works Office, Totsuka Branch
|Public Works Office, Naka Branch
|Public Works Office, Nishi Branch
|Public Works Office, Hodogaya Branch
|Public Works Office, Midori Branch
||876-13 Tokaichibacho, 226-0025
|Public Works Office, Minami Branch
||2-33 Urafunecho, 232-0024
Tasks handled during Saturday opening hours
Family Registry Division (family registers, resident certificates, seal registration, etc.), Health Insurance and Pension Division (National Health Insurance, National Pension Plan, etc.), and some services in the Children and Families Support Division (application and receipt of child allowance, issuance of Mother and Child Health Handbooks).
Some services which require inquiries with other cities and organizations may not be available.
Organizational structure of ward offices
Ward offices comprise of the following departments.
In order to provide citizens with high quality administrative services, if needed ward offices are partially restructured in terms of organization to reflect the local characteristics of wards, etc. As such, the following information shows the standard organization of ward offices.
'- General Affairs Division: General affairs, budgeting and accounting, disaster prevention, election-related matters, issuance of automobile number plates, etc.
'- Ward Administration Promotion Division: Planning and progress control for major projects, general coordination, promotion of cooperation, public relations and public hearings, disclosure of information, etc.
'- Community Promotion Division: Neighborhood association, traffic safety, crime prevention, lifelong learning, promotion of culture and sports, management and administration of facilities, reduction of garbage volumes, etc.
'- Family Registry Division: Notification of births, marriages and deaths, notification of moving in or out, resident certificates, seal registration, issuance of national identification number cards, transfer and admission to elementary and junior high schools, etc.
'- Tax Division: Filing of individual municipal tax, taxation and income certificates, appraisal and taxation of land and houses, payment of municipal tax, etc.
'- Ward Office of Accounting: Revenue and expenditure concerning public funds, etc.
'- Health and Welfare Division: Welfare commissioners and commissioned child welfare volunteers, promotion of community health and welfare, vaccinations, cancer screening, dental health, health consultations, dietary improvements, etc.
'- Health Sanitation Division: Business license applications for restaurants, etc., prevention of food poisoning, applications for hairdressing, etc., consultations on pest control, etc.
'- Elderly and Disabled Support Division: Health and welfare services for the elderly, health and welfare services for the disabled, processing of a range of disability allowances, etc.
'- Children and Families Support Division: Child-rearing support work, Mother and Child Health Handbooks, child allowances, medical checkups for infants, day-care centers, after-school child care and development, etc.
'- Public Assistance Division: Consultations and decision-making concerning public assistance, self-reliance support for the socially vulnerable, etc.
'- Health Insurance and Pension Division: National Health Insurance, Long-Term Care Insurance, Advanced Elderly Medical Service System, medical subsidies for infants and children etc., National Pension Plan, etc.
'- Public Works Office: Maintenance and operation of roads, sewage systems, rivers, and parks, etc.
Things to be aware of when visiting ward offices
Parking lots at ward offices are often full, so please use public transportation when visiting your ward office.
Parking fees apply at ward offices. These fees differ at each ward office.
In some cases, you may receive free parking depending on your reason for visiting the ward office, such as to complete certain procedures, a consultation, medical checkup for infants, etc. For more information, please call your ward office.
Yokohama Association for International Communications and Exchanges (YOKE) provides a dispatch service for volunteer interpreters to assist non-Japanese residents of Yokohama City. You can request an interpreter to help with procedures at ward offices, meetings at municipal schools and kindergartens, etc. For more details, please visit the YOKE website.
https://www.tagengo.yokeweb.com/ejtsuyaku（外部サイト） (external link)
Where to inquire
|About the organizational structure and contacts at ward offices
||Ward Liaison and Coordination Division, Civic Affairs Bureau (*Inquiries in Japanese only)
|About parking at ward offices
||Community Facilities Division, Civic Affairs Bureau (*Inquiries in Japanese only)
|About general inquiries relating to family registers, resident certificates, seal registration, and the issuance of national identification number cards during Saturday opening hours at ward offices
||Service Window Division, Civic Affairs Bureau (*Inquiries in Japanese only)
|About interpreting services
||General Affairs Division, International Affairs Bureau (*Inquiries in Japanese only)