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COVID-19 information

Last updated date:2022/4/4

About the COVID-19 vaccine booster shot (3rd dose)

*Notices for the third dose of the vaccination will be sent to those who have already received two doses of the vaccination. If you have not yet received two doses of the vaccination and wish to be vaccinated, please contact the Call Center.

COVID-19 Vaccination Call Center

Tel : 0120-045-070 *Please be careful not to dial the wrong number.
Fax: 050-3588-7191 *This fax service is intended for inquiries from persons with hearing impairments.
Hours: 9:00 a.m. to 7:00 p.m. (also available on Saturdays, Sundays, and national holidays)
Languages available: English, Chinese, Korean, Vietnamese, Nepali, Portuguese, Spanish, Japanese

Vaccination ticket delivery schedule (tentative)

Vaccination tickets are sent out sequentially, depending on the date on which people received the second dose of the vaccination. Once your ticket has been sent out, it may take around one week for you to receive it.

18 years of age and over
Date of second dose of vaccination (2021) (month / day)Expected date of delivery of dispatch of vaccination tickets (2022)
~10/4~3/28
10/5~10/184/4
10/19~11/174/11
11/18~11/244/18
11/25~12/14/25
12/2~5/2~

12~17 years of age
Date of second dose of vaccination (2021) (month / day)Expected date of delivery of dispatch of vaccination tickets (2022)
~9/153/31
9/16~11/174/11
11/18~11/244/18
11/25~12/14/25
12/2~5/2~

How to make a reservation

You can make a reservation either at a vaccination site for which the City of Yokohama accepts reservations or directly to a medical institution.

Reservations at vaccination sites (medical institutions and group vaccination sites) for which the City of Yokohama accepts reservations

Make a reservation online (reservation site)

Yokohama City reservation website(外部サイト)
Reception hours: 24 hours
*You need to log in to make a reservation. Please enter the number on your vaccination ticket. The password is the 8 digit number of your date of birth. (e.g. If you are born on January 1, 1960 → 19600101) For details on how to use the service, please refer to the City of Yokohama website. (English and Chinese)

▼Same-day reservations

[Group vaccination sites]
Reservations are accepted on the day of the vaccination if there is space available.
[Individual vaccinations (at medical institutions)]
Some medical institutions will accept reservations on the day of vaccination if there is space available in the reservation slots.

▼Compatible Browsers

The City of Yokohama COVID-19 Vaccination Reservation Website is not compatible with Internet Explorer. Please use Microsoft Edge, Google Chrome, or other web browsers.

▼Cancellation of reservations

If you are unable to go to the venue on the reserved date and time, please be sure to cancel your reservation at least one day in advance. We ask for your understanding and cooperation in order to avoid wasting valuable vaccination doses.

▼Check availability of vaccination locations

https://www.city.yokohama.lg.jp/search-vaccine/
*The availability of appointments is current at the time of updating the information and may differ from the actual situation.

Make a reservation on LINE

You can use this service by registering as a friend with the Yokohama City Official LINE Account.
Hours: 9:00 am to 11:59 pm
- LINE Reservation Manual (Japanese)(PDF:1,481KB)
- About the Yokohama City Official LINE Account
Note: Once you have registered your account information for reservations on LINE, you will no longer be able to make reservations on the Yokohama City reservation website. If you have already made a reservation on the Yokohama City reservation website, you will not be able to register your account information.

Reservation support (reservation proxy service and assistance in making reservations)

For those who have difficulty making reservations online, we will assist with the reservation process at ward offices, post offices within the city (with some exceptions), and cell phone stores within the city.
- About reservation support (reservation proxy service and assistance in making reservations)

Make a reservation by phone (Reservation Center)

City of Yokohama COVID-19 Vaccination Reservation Center
Tel: 0120-045-112
Hours: 9:00 a.m. to 7:00 p.m. (also available on Saturdays, Sundays, and national holidays)
Languages available: English, Chinese, Korean, Vietnamese, Nepali, Spanish, Portuguese, Japanese
*An increasing number of people are dialing the wrong number. Please check the phone number and be careful not to dial the wrong number, even if you are redialing.
*The Reservation Center will close when the number of reservations reaches the maximum capacity, even if it is before 7:00 p.m.
*Reservations will not be accepted on the day of vaccination.
Reservation Cancellation Line Tel: 0120-045-154 (Hours: 9:00 a.m. to 7:00 p.m.)

Make a reservation by fax (for those with hearing impairments)

Hearing-impaired persons who are unable to make a reservation by phone, computer or smartphone can make a reservation at a group vaccination site or medical institution by fax.
- About vaccination reservations for persons with hearing impairments

Direct reservations to medical institutions (the website, telephone reception, etc. of the medical institution in question)

Please click on the link below to find out which medical institutions offer direct reservations.
*Reservation methods, hours of operation, acceptance systems, etc. differ depending on the medical institution.
- Vaccination location, check availability

For those who test positive for COVID-19: Efforts by public health centers and recuperation at home

Efforts by public health centers

Amid the current outbreak of COVID-19 (Omicron strain), Kanagawa Prefecture is now stepping up its efforts to identify persons at risk of serious illness in response to the unique characteristics of this infectious disease. Accordingly, in accordance with the Kanagawa Model initiative, interviews by public health centers will be conducted with those who qualify as those in need of priority monitoring.

Who falls under the category of priority monitoring?

▼Priority monitoring covers those who fall into one of the following categories:
- 50 years of age or older or 5 years of age or younger
- Oxygen saturation SpO2 value less than 95
- Has an underlying condition that increases the risk of severe symptoms (heart disease, lung disease, renal disease, cancer, diabetes, obesity, pregnancy, etc.)

▼Identification of those who fall under the category of priority monitoring will be conducted using the following methods:
(1) Answers to the Questionnaire for Recuperation*, which we ask those who have been examined at medical institutions to register
(2) Information on the incidence report submitted by the medical institution
*Post-diagnosis digital follow-up is initiated by inputting the information into the Questionnaire for Recuperation before the test results are known at the time of the examination visit. Please wait for the test results from the medical institution where you received the examination.

▼The following recuperation services will be provided to those who are eligible for priority monitoring:
- Delivery of pulse oximeters (equipment to measure oxygen saturation) from Kanagawa Recuperation Support
- Food delivery service (for those who wish to receive it)
- Once a day health monitoring by Kanagawa Recuperation Support (LINE) or AI call
- Health monitoring by phone depending on the situation
- For those who are unable to confirm health monitoring information, a telephone call shall be made to confirm their safety
- In the event of sudden illness at night or in case of emergency, call COVID-19 119 to have a doctor or other health care professional respond to your call
- Issue a Certificate of Recuperation after the recuperation period (for those who wish to receive it)

If you do not fall under the category of priority monitoring

Please do not go out and stay at home to recuperate. The recuperation periods are set as follows:

Symptomatic patients

The day of onset (the day when symptoms first appeared) is counted as day 0. 10 days from the following day, and 72 hours after the symptoms abate. The patient can go out from the 11th day.
(Example: If the onset of symptoms is January 1, the patient is to recuperate from January 2 to January 11, and can go out from January 12.)

Asymptomatic patients

The date of specimen collection (the day when the test is taken) is counted as day 0. 7 days from the following day, and the patient is allowed to go out from the 8th day.
(Example: If the specimen collection date is January 1, the patient is to recuperate from January 2 to January 8, and can go out from January 9.)

As a general rule, there will be no food distribution service or pulse oximeter distribution for those who do not fall under the category of priority monitoring. Therefore, we ask that you stockpile food, hygiene products, and daily necessities at home in case of an emergency.
*Contact information for inquiries during the recuperation period can be found on the Kanagawa Recuperation Support LINE menu.
To find out more about the series of procedures from the time of a positive diagnosis to the end of recuperation, please refer to 【検査を受けた方、検査で陽性診断を受けた方へのご案内】 ([Information for those who have been tested or received a positive diagnosis]), 自宅・宿泊施設療養の流れ(外部サイト) (Flow of recuperation at home or in an accommodation facility) (Kanagawa Prefecture website), and 自宅療養される方へ ~療養生活に関するご案内(外部サイト) (For those who receive medical treatment at home - Information on life during recuperation) (Kanagawa Prefecture website).

Recuperation at home

About recuperation at home

Those who are at low risk of serious symptoms and test positive for COVID-19 through an antigen test kit or free test can choose to recuperate at home so that they can start treatment on their own without waiting for a diagnosis by a medical institution.

Notes

- Recuperation at home is a system that can be selected by those who wish to receive it. It is not mandatory for those who are eligible.
- If you wish to receive medical treatment at a medical institution or follow-up care at a public health center, please visit a medical institution treating fevers, etc.
- Those who test positive at a medical institution cannot choose recuperation at home (the Notification of Recuperation at Home cannot be issued by the Recuperation at Home Notification System).
- The Notification of Recuperation at Home cannot be used to file a claim for private insurance. In addition, a Certificate of Recuperation cannot be issued for those who have undergone recuperation at home.

Eligibility for recuperation at home

- People between the ages of 6 and 49 years old
- No risk factors for serious symptoms
- Not pregnant
If you are 50 years of age or older, 5 years of age or younger, have a risk factor for serious symptoms or are pregnant (may become pregnant), or are obese (BMI 25 or higher), please be sure to visit a medical institution if you perform a self-test and are found to be positive.

Flow of procedures for recuperation at home

Those who fall under the above categories and choose recuperation at home after testing positive for COVID-19 as a result of a self-test using an antigen test kit purchased at a pharmacy, etc., or a free test conducted by Kanagawa Prefecture should follow the following procedures:
(1) Access the Recuperation at Home Notification System and fill in the required information.
(2) Receive a Notification of Recuperation at Home (document certifying the start of medical treatment).
(3) Recuperation at home begins on the day you enter the information.
By using the Kanagawa Prefecture Recuperation at Home Notification System, LINE notifications and AI calls will be used to assist with health monitoring. For more information on the Recuperation at Home Notification System, please visit Kanagawa Prefecture’s external website.

Recuperation period

Please do not go out and stay at home to recuperate. The recuperation periods are set as follows:
Symptomatic patients: The day of onset (the day when symptoms first appeared) is counted as day 0. 10 days from the following day, and 72 hours after the symptoms abate. The patient can go out from the 11th day.
(Example: If the onset of symptoms is January 1, the patient is to recuperate from January 2 to January 11, and can go out from January 12.)
Asymptomatic patients: The date of specimen collection (the day when the test is taken) is counted as day 0. 7 days from the following day, and the patient is allowed to go out from the 8th day.
(Example: If the specimen collection date is January 1, the patient is to recuperate from January 2 to January 8, and can go out from January 9.)

Notes

- Please take your temperature daily so that you can be aware of any changes in your physical condition. If you have a pulse oximeter at hand, please also measure your blood oxygen saturation.
*As a general rule, there will be no food distribution service or pulse oximeter distribution for those who choose recuperation at home.
- During the period of recuperation at home, there is a possibility of passing on the virus to other people. Please refrain from going out as much as possible, and if there are family members living with you, please take measures such as isolation to avoid contact as much as possible.
- If you have any symptoms that concern you during your daily health monitoring, please consult with your local government office and visit a medical institution. If symptoms are particularly severe or urgent, please contact COVID-19 119, details of which are notified at the time of reply to the Recuperation at Home Notification System.

For those who test positive for COVID-19: Issuance of Recuperation Certificate

A Certificate of Recuperation in an Accommodation Facility or at Home can be issued to those who have been diagnosed with COVID-19 and have recovered at home or in an accommodation facility.
*The place to apply for this certificate differs depending on where you completed your period of recuperation.
*In principle, one certificate is issued per person.

Those who have recuperated at home (including those who were hospitalized while recuperating at home)

Please fill out the application form for issuance of a Certificate of Recuperation at Home and send it by post to the address below, enclosing a self-addressed envelope.
*It takes about 4 to 5 weeks to issue the certificate due to the increase in the number of infected patients caused by the spread of infection.
*Application should be made by the person who underwent recuperation at home or his/her guardian.

Mailing address

〒231-0005
横浜市中区本町6丁目50-10
横浜市役所 健康福祉局 健康安全課 新型コロナウイルス感染症 療養証明書交付担当 宛
COVID-19 Certificate of Recuperation at Home Certificate Issuing Section, Health Safety Division, Health and Social Welfare Bureau, Yokohama City Hall
6-50-10 Honcho, Naka Ward, Yokohama 231-0005
Tel: 045-671-2463

What to send

(1) Application form for issuance of a Certificate of Recuperation at Home(PDF:215KB)
(2) A self-addressed, stamped envelope with your mailing address
*If the envelope is not stamped, it will be sent by payment on delivery.

Forms, etc.

To those who wish to have a Certificate of Recuperation at Home issued (information)(PDF:781KB)
Application form for issuance of a Certificate of Recuperation at Home(PDF:215KB)
*If you are unable to print out a copy of the form, it is available at the Public Relations Section, Ward Administration Promotion Division of each ward office.

Those who have completed their period of recuperation in an accommodation facility

You must apply to Kanagawa Prefecture. Please contact the Kanagawa Recuperation Support Desk, which will give you all the information you need at the start of your recuperation period.

Vaccination Certificate

From December 20, 2021, the application which can issue the digital vaccination certificate with 2D barcode is available on your smartphone. Individual Number Card is required to obtain the digital certificate.
COVID-19 vaccination certificates(vaccine passports)

Government website

Cabinet Secretariat

The total cases, information on support measures related to COVID-19 and prevention measures
https://corona.go.jp/en/(外部サイト)
 

Ministry of Health, Labour and Welfare

For the latest advice, information and resources by Japanese Government, please refer to the following link.
(English)
https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/newpage_00032.html(外部サイト)
 

Prevention Measures

The basic measures against infectious disease are effective.
You should:

Wash your hands frequently with soap and water, and gargle.

If you have symptoms of coughing or sneezing, wear a mask.

Get enough rest and eat a balanced diet.

Further information on the novel coronavirus, please refer to the following handout and websites.

CLAIR, Council of Local Authoritites for International Relatioins (Multilingual)

Regarding the new strain of Coronavirus (COVID-19)
English(PDF:181KB)
Easy Japanese(PDF:157KB)
Chinese(PDF:208KB)
Korean(PDF:231KB)

External links

Yokohama Association for International Communications and Exchanges

YOKOHAMA Foreign Residents Information Center (外部サイト)

Prime Minister of Japan and His Cabinet

Useful Information on the Novel Coronavirus Disease(外部サイト)
 
(外部サイト)

NHK NEWS WEB EASY (Plain Japanese) (External link)

新しいコロナウイルスに気をつけて(外部サイト)
 

Closing facilities and cancellation/postponement of Events

To prevent the spread of the novel coronavirus, the facilities in Naka Ward are temporarily closed as events being sponsored/cosponsored by Yokohama City are canceled/postponed as well.

Closing facilities under the jurisdiction of Yokohama City in Naka Ward (Japanese)

https://www.city.yokohama.lg.jp/naka/kurashi/kenko_iryo/yobosesshu/covid-19/shisetsu.html
 
 

Cancellation/Postponement of Events being sponsored/cosponsored by Yokohama City in Naka Ward (Japanese)

https://www.city.yokohama.lg.jp/naka/kurashi/kenko_iryo/yobosesshu/covid-19/event.html
 

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