このページの先頭です

COVID-19 consultation services - call centers(新型コロナウイルス感染症に関する相談窓口について―コールセンター) 

Last updated date:2021/5/11

Yokohama City COVID-19 Call Center (Consultation for returnees from abroad, who experience other symptoms, or who may have been in contact with infected persons)

Consultation regarding examinations
Primarily providing consultation in the following situations, and will connect callers who may be infected with health care facilities that can examine them
• Recently returned from a country where COVID-19 infections are widespread
• Came in close contact with another person infected with COVID-19
• Alerted via the COCOA app of possibility of contact with someone who later tested positive for COVID-19
• Experiencing flu-like symptoms other than fever, sore throat, and cough that are suspected to be COVID-19-related

General consultation for questions regarding COVID-19
Answers to general questions related to COVID-19 such as identifying signs of infection, prevention methods, and what to do if symptoms appear.

Phone number and hours
Phone number045-550-5530 (in Japanese only)
Hours24 hours/day (including weekends and public holidays)

If it is difficult to explain your issue via phone, you may send a fax in Japanese to 045-846-0500. (A reply will be sent by fax.)

Consultation services by the Ministry of Health, Labour and Welfare

Phone number and hours
Phone number0120-565653 (Toll-free number. In Japanese only)
Hours9:00 a.m. to 9:00 p.m. (including weekends and public holidays)

Call center for tourists visiting Japan (Japan Tourism Agency)

The Japan National Tourism Organization (JNTO) operates a multilingual “Japan Visitor Hotline” 24 hours a day, 365 days a year to help ensure tourists are safe and taken care of in an accident or emergency. Also provides answers to queries regarding COVID-19.

Phone number and hours
Phone number050-3816-2787
Hours24 hours a day, 365 days a year
Supported languagesEnglish, Chinese, Korean, Japanese
Areas of supportSupport and urgent assistance (guidance in an accident or emergency), disaster information, general tourism information
Inquiries
TopicContact
Regarding COVID-19 consultation servicesHealth and Social Welfare Bureau, Health Safety Division (*in Japanese only)
Phone number: 045-671-2445
Fax number: 045-664-7296
Email address: kf-kenkoanzen@city.yokohama.jp

return to previous page

Page ID:822-867-003

Back to Top