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How to use the subway

Last updated date:2019/2/26

Subway entrances

Subway entrances are indicated by the subway symbol displayed alongside the station name.
Subway entrances

Buying a ticket

Tickets are purchased from automatic ticket machines.
Ordinary tickets, multiple tickets, 1-day passes, PASMO cards, and travel passes can be bought from these machines.
(You can also use them to add credit to your PASMO card and check your journey history.)
Buying a ticket

Entering through the ticket gate

Go through the ticket gate using your ticket or PASMO/Suica card as follows.
* In addition to PASMO and Suica, passengers can also use other nationally recognized interoperable public transportation IC cards.

Entering through the ticket gate1


Use a ticket gate that is displaying an arrow.
The pink gates are for PASMO/Suica users only, and do not take magnetic tickets.

Entering through the ticket gate2


Insert your ticket in the slot.
--
Touch your card flat against the reader.

Entering through the ticket gate3


Go through the gate and take your ticket as you leave.

Items allowed on the subway

Items that can be taken on the subway

As well as items such as bags, sticks, and sports equipment, the following items can be taken on the subway for free as personal items, provided that they meet the size requirements described below.

Items that can be taken on the subway
LengthUp to 100 cm (200 cm for sports equipment)
Combined dimensionsUp to 250 cm
WeightUp to 30 kg
Number of itemsUp to 2

Although the following items are normally prohibited, they may be taken on the subway if the following conditions are met.
However, staff may not allow these items aboard if trains are crowded, etc.

  • Bicycles
    Bicycles must be packed in a bike bag and not exceed the above dimensions.
  • Surfboards
    Surfboards must be packed in a surfboard bag with the fin removed and not exceed the above dimensions.

Items not allowed on the subway (prohibited items)

The following items may not be taken onto the subway.

  • Hazardous items that may cause risk to other passengers.
  • Corpses
  • Animals. However, dogs, cats, small birds and other small animals may be taken onto the subway if they satisfy the following conditions.

Animals that are contained (in cages or carrier cases.)

Animals that weigh less than 20kg, including the weight of the container.

The head and other parts of the body must not protrude from the case.

Other passengers must not be put to any inconvenience.

※ Sling-type carriers are prohibited, even when the animal is completely concealed.

※ Animals must not be released from their cases when on the subway.

※ Guide dogs accompanying disabled passengers (seeing-eye dogs, service dogs, hearing assistance dogs) are allowed onto the subway, including large dogs. (Under the condition that they are labeled in accordance with the Law Concerning Assistance Dogs for the Disabled.)

  • Items that inconvenience other passengers due to uncleanliness or odor
  • Items that may damage rolling stock

Platform edge doors

Platform edge doors are employed to prevent passengers on the platform from falling onto the track or being hit by trains.

Blue Line(image)
Blue Line

Green Line(image)
Green Line


Women-only cars

Women-only cars have been introduced on the Blue Line, and passengers are requested to observe their proper use.
Women-only cars

Priority seat

The Yokohama City Subway has placed "Priority Seats" in the cell phone power-off areas, in order to allow those passengers who really need seating the most - the elderly, the infirm, pregnant women and others - to sit down.
If you are sitting in a priority seat, please give your seat to the elderly, disabled persons, pregnant women and others to sit down. Even when outside of the priority seating areas, please give up your seat for others who may require it more than you. Thank you for your cooperation.

Priority seat sign(image)
Priority seat sign

outside of priority seating areas
Please give up your seat even when outside of priority seating areas. Thank you!


Using cell phones

"Priority seats" are situated in cell phone power-off areas. In these areas, please turn off your cell phone. In all other areas, please set your phone to manner mode and refrain from talking on the phone.
Turn off cell phones in the vicinity of priority seats
◇ Hanging straps for standing passengers are orange
◇ Stickers indicating "priority seats" and "phone power-off" areas
◇ Dark red floor with a striped pattern

Cell Phone Power-Off Areas
Example of the Cell Phone Power-Off Area sticker


Example of the Cell Phone Power-Off Area sticker

Example of the Cell Phone Power-Off Area sticker


Maternity Mark

Maternity Mark

Particular care is needed to ensure the health of mother and child during pregnancy, especially during the early stages. Please therefore be especially considerate if you see an expectant mother wearing a "Maternity Mark" tag in a station or train. These tags can be obtained from station offices at any of Yokohama Municipal Subway's 40 stations.


If you miss your stop or do not have enough fare

If you miss your stop or do not have enough fare, please pay the excess fare as follows.
Please note that fares are adjusted in different ways depending on the type of ticket.

<Magnetic Tickets>
Pay the required amount at a fare adjustment machine, then exit through the ticket gate using the adjusted ticket.
<PASMO / Suica>
Add credit in units of 1,000 yen or the exact amount of insufficient charge (cash) to your card at the fare adjustment machine, then exit through the ticket gate using your card.
Fare adjustment machine

Ordinary and multiple tickets will be retained by the automatic ticket gate at your destination. However, magnetic and 1-day passes are returned, so do not forget to take your pass when you exit through the gate.

Important notes

  1. Multiple tickets, weekend/holiday discount multiple tickets, and off-peak multiple tickets are valid for 3 months.
  2. Off-peak multiple tickets can be used on weekdays between 10:00 and 16:00 (based on the time of entry through the ticket gate), as well as on Saturdays, Sundays, national holidays and during the end of year/New Year period December 30 - January 3).
  3. Weekend/holiday discount multiple tickets can be used on Saturdays, Sundays, national holidays and during the end of year/New Year period December 30 - January 3).
  4. Ordinary tickets are valid for the day of purchase, and can only be used from the station where purchased.
  5. Ordinary and multiple tickets are invalidated if you break your journey.
  6. Platform tickets and round-trip tickets are not available.

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