Re-issuing COVID-19 vaccination vouchers

A vaccination voucher is required to get a COVID-19 vaccination.
If your voucher was lost or something happened and you no longer have it, please submit a request to re-issue it.
Be aware it will take around 10 days to reissue the vaccination voucher after the application is received.

Because a new vaccination voucher number will be assigned when you request a re-issue, be aware that any appointment you have made in the city’s vaccination appointment system will automatically be cancelled.
Be aware that materials will be sent to new Yokohama residents who moved to the city and submitted a change-of-residence application between February 17, 2021, and April 28, 2021, at their new address starting in late May, so please be patient.
For residents who moved to Yokohama on April 29, 2021, or later, application forms to issue a vaccination voucher will be sent around two weeks after change or residence forms have been submitted.
Only elderly residents who have received a vaccination voucher as of this time are eligible for re-issue (those turning 65 years or older in fiscal 2021).

Re-issuing a vaccination voucher will automatically cancel any appointments made in the city system.
Changing the address where the voucher is sent can only be done by mail.

Contact the call center at the number below and ask for a re-issue of your vaccination voucher.
Once your identity is verified, a vaccination voucher will be re-issued to the address on your certificate of residence.

Yokohama COVID-19 Vaccine Call Center
TEL：0120-045070 (9 a.m. to 7 p.m. including weekends and holidays)

*Many residents have called the wrong number. Please check the number carefully when dialing.

Open the application on the Yokohama City Electronic Application / Notification System (referred to as the Electronic Application System below) and fill in the required information.
Once your identity can be verified from the information provided, a vaccination voucher will be re-issued to the address on your certificate of residence.

[Electronic Application System]
https://www.e-shinsei.city.yokohama.lg.jp/yokohama/uketsuke/form.do?acs=vaccinesaihakkou（外部サイト）

If you were unable to verify your identity on the phone or online, or if you wish for the voucher to be sent to an address other than the one listed on your certificate of residence, you will need to apply by mail.

Fill in the required information on the “Vaccination voucher re-issue application form (COVID-19),” and attach a copy of a document to verify your identity before submitting it by mail.

*The resident or a legal representative (adult guardian, guardian, assistant, voluntary guardian) can apply for the voucher to be sent to a different address.

[Where to send the COVID-19 vaccine voucher re-issue application]
〒221-8777
Yokohama-shi Kanagawa-ku Shinurashimacho 2-chome 1-10
Kanagawa Post Office P.O. Box #99
Yokohama Health and Social Welfare Bureau, Vaccination Coordination
<Vaccination voucher re-issue application>

[Application form]
Vaccination voucher re-issue application (COVID-19) (Word file)

[What to attach]
・A copy of a document to verify the identity of the resident to get the vaccine (required)
・A copy of a piece of mail that has been delivered to your current address (if the resident who will get the vaccine is submitting the application and wishes to change the address it is sent to)
・A copy of a document to verify the identity of the representative (if a representative is applying on behalf)
・A copy of the registered certificate showing adult guardianship (if a representative is applying and wishes to change the address it is sent to)