To citizens of Yokohama
This is Mayor HAYASHI Fumiko.
With new coronavirus continuing to spread, I am sure that many of you are very worried.
The number of consultation requests received by the city has also increased, making it difficult to get through to the call centers.
We sincerely regret any difficulty you may encounter while trying to call to get consultation.
To help assist more residents with concerns, the City of Yokohama has added new lines for both the Yokohama Novel Coronavirus Call Center and the Novel Coronavirus Patient or High-Risk Person Call Center.
The Novel Coronavirus Call Center provides general guidance on the signs of infection, how to prevent it, and how to respond when symptoms appear.
Residents can call 045-550-5530 to contact the center.
Operators are standing by from 9 a.m. to 9 p.m. every day, including weekends and public holidays.
Guidance is also available regarding the state of emergency declaration, such as the requests to avoid all non-essential outings and travel, and for the temporary closure of some businesses.
Inquiries can be made to 045-264-8031 on weekdays from 9 a.m. to 5 p.m.
If you suspect you may have the new coronavirus, please contact the Novel Coronavirus Patient or High-Risk Person Call Center.
The number to call is 045-664-7761.
Consultation is available from 9 a.m. to 9 p.m. every day, including weekends and public holidays.
Operators will connect callers with cases of potential infection to the nearest available medical institution equipped to conduct testing. After 9 p.m., residents can contact the help desk at their local ward office.
The City of Yokohama will do its utmost to protect the lives and livelihoods of all our residents.
Please feel free to contact the call centers if you have any concerns.