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About the Special Cash Payments

*Information below is current as of July 29, 2020.

Last updated date:2020/7/29

Application deadline September 10 (Thursday) (postmarked date for mail-in applications).

If you received a request to confirm the information on your application

If the information you submitted on your application needs to be checked for errors or other reasons, you will be sent a yellow-green envelope containing a document with instructions on how to revise your submitted data. Many errors have been identified when residents submit their corrections, so please consult the included guidance carefully before returning the documents. In particular, many residents have neglected to include the form showing the error(s) when returning the copy of the document verifying their personal or bank account information. With only the copy of the personal or bank account document, staff will be unable to match it to your application and update your information, so please double-check before returning it.


*If you have any questions about the application data confirmation, please contact the number listed on the revision instructions.

Estimated bank transfer schedule for mail-in applications

• Currently, due to the large volume of applications, it is expected that bank transfers will take about three weeks at least to be completed for applications that include the correct attached documents and contain no errors on the form.
• A postcard will be sent out some time after the bank transfer has been completed. Applicants in a hurry to confirm the transfer can do so by updating the record in their bankbook or checking their account balance themselves. (The payment will appear as being sent from “ヨコハマテイガクキュウフ”. )
• Staff at the Yokohama Special Cash Payments Center, financial institutions, the City Hall and Ward Administration Offices are unable to answer questions related to the bank transfer day or the status of individual applications.
• There are around 1.8 million households in Yokohama. The process of opening the applications, checking the provided information, and confirming it before sending the bank transfer request is taking time, even for those applications that were completed and delivered early.Even applications that were posted on the same day may arrive separately, and payments could occur on different days.Thank you for your understanding.

Number of bank transfers
DateReceived applicationsApplication %Completed paymentsPayment %
Mail-in (transfers started June 9)Online (transfers started May 28)Total
July 2≈1,562,000≈97,000≈1,659,00091.2%≈869,00047.7%

July 7

≈1,585,000≈97,000≈1,682,00092.4%≈1,109,000

60.9%

July 14

≈1,604,000≈98,000≈1,702,00093.5%≈1,421,00078.1%
July 21≈1,625,000≈98,000≈1,723,00094.7%≈1,620,00089.0%
July 28≈1,632,000≈98,000≈1,730,00095.1%≈1,676,00092.1%

*The number of bank transfers above are estimated figures.
*“Application %” is calculated by dividing the number of received applications by the estimated number of 1.82 million households (with eligible recipients).
*“% payments made” is calculated by dividing the number of completed bank transfers by the estimated of 1.82 million households (with eligible recipients).
*For either application method, if a bank transfer fails to go through, details will be confirmed on an individual case-by-case basis. For details that need conformation, a request will be made via writing or telephone. For that reason, payments could be delayed. Staff are unable to answer questions related to the bank transfer day or the status of individual applications.

[Examples of details that could need confirmation]
• If the name on the provided bank account does not match the name of the head of household
• If there is a mistake about the financial institution (the wrong bank account number or branch number)
• If the number of people on the application does not match the number registered in the household as of April 27
• If the Individual Number (“My Number”) Card used to apply did not belong to the head of the household
• If the applicant is someone other than the head of the household
etc.
*Regarding online applications: for transfers that could not been completed due to a system error or other reason, each application is checked one by one, and transfers made the error can be corrected from this side. Again, for application details that require confirmation, applicants will be contacted in writing or by phone. In all cases, staff are unable to respond to inquiries about the status of individual applications.

<Example forms sent in case confirmation of application data is needed>

Examples of documents to send


*For both online and mail-in applications, a postcard will be sent out some time after the bank transfer has been completed. Applicants in a hurry to confirm the transfer can do so by updating the record in their bankbook or checking their account balance themselves. (The payment will appear as being sent from “ヨコハマテイガクキュウフ”.

<Example postcard to notify applicants that the bank transfer has been completed>

Cash Payments completion notice



Look up the status of an application

◆Look up the status of a Special Cash Payments application

For mail-in applications, use the 13-digit code under the barcode where the recipient’s name and address is printed on the application. For online applications, use the number issued when you applied for the Special Cash Payment.

If your mail-in application has not arrived

  • Applications are being sent to all household addresses registered in the Basic Resident Registration system as of April 27, 2020.
  • Residents who have not received an application and are living at an address different from the address on their Certificate of Residence are asked to first apply for the postal system forwarding service, and then to call the Yokohama Special Cash Payments Call Center. Requests for the forwarding service take some time to complete, so please wait a week after submitting the request before contacting the Center.
  • Applications are scheduled to begin to be sent out around the end of June for residents who were living in Yokohama as of April 27 but who submitted their change of residence forms on April 27 or later. Please wait a little longer for your application.
  • The postal system may encounter some delays in delivering applications to residents who have applied for the forwarding service.
  • If the above does not apply but you have also still not received your application, please contact the Yokohama Special Cash Payments Call Center.

Residents without a bank account or personal identification documents

1. Residents without a bank account
If you do not have an account with a financial institution, leave the space on the application form for entering your account information blank, and submit the form with a copy of a document to verify your identity. After you have submitted these materials, further guidance will be sent to you.
2. Residents without personal identification documents
Please contact the Yokohama Special Cash Payments Call Center (0570-045592).
3. Residents with neither a bank account nor personal identification documents
Please contact the Yokohama Special Cash Payments Call Center (0570-045592).

For inquiries about the Special Cash Payments

Contact the Yokohama Special Cash Payments Center

●Phone number (via Navi-Dial): 0570-045592 (Note that the “045” area code is not needed in front of “0570”. Many residents have called the wrong number.)
*The Center is currently receiving a large volume of calls, so it may be difficult to reach an operator. We apologize for the inconvenience. If you cannot connect, please wait a little while before you dial again. It is comparatively easier to reach an operator on Saturday and Sunday. No calling charges will be assessed until the automated voice guidance about the rate per minute ends.
*In some cases, the call may be cut off before connecting to an operator. This is a measure to ensure that if the phone lines are congested and the system cannot properly connect your call to an operator, the call is disconnected to prevent you from being billed for any calling charges. We appreciate your understanding.
*Starting June 25, calling charges will cost the same as local calls.
*Hours: 9 a.m. to 5 p.m. (including weekends in July)
*Fax number: 045-681-8379 (Residents with hearing disabilities may inquire by fax. Do not send applications to this number.)
*Consultation also available in English and Chinese.
●Multilingual guidance: 045-211-6573
*Hours: 10 a.m. to 4:30 p.m. on weekdays (10 a.m. to 12:30 p.m. on the 2nd and 4th Saturday of the  month)
*Available in Korean, Vietnamese, Nepalese, Portuguese, Spanish, and Tagalog
*For information about the Special Cash Payments in easy Japanese, see this page.

Frequently Asked Questions

Find answers to frequently asked questions here.(machine translation)(外部サイト)

Application by post

  • Applications will be sent to households at the address registered on the certificate of residence as of April 27, 2020.
  • Applications are not accepted at Ward Administration Offices or City Hall. Please submit your application by mail.
  • Many submitted applications have not included a copy of documents to verify the applicants’ identity or bank account information, so please be careful to include them. Be aware that applications submitted without these documents will take longer to process.

Mail-in application process

1.An envelope will arrive by June 13 (Saturday)
<Envelope and enclosed items>

定額給付金の申請書類等のイメージ画像


2.Fill in the areas on the application form in the [red boxes.]
*If a representative submits the application (and will receive the payment), also fill in Section 4.
<How to fill in the application>

特別給付金申請書の記入例

<If you do not know the bank code for your financial institution>
You can find the bank code by searching for your financial institution here(外部サイト). If you are still unsure, you may leave that entry blank.
<How to fill out the information for a Japan Post bank account>
*Write the first part of your account number to the left (“記号”, often 5 digits), and the second part to the right (“番号”, often 7 digits). For detailed instructions, refer to Q16 on the frequently asked questions page(外部サイト).
*If the first part (記号) has 5 digits, do not write in the space with “※” before the dash.
*If the first part (記号) has 6 digits, write the 6th digit in the space with “※” before the dash.


3.Separate the page that says “ 特別定額給付金申請書 ” at the top along the dotted line. Keep the page that shows your name and address in a safe place.

返送する際の注意についての画像


4.Insert the following three documents in the return envelope: the application form (特別定額給付金申請書), a copy of a document to verify your identity (that shows your name and date of birth), and a copy of a document to verify your bank account information.

<Examples of acceptable documents to verify your identity >
Japan Driver’s License, National Health Insurance Card, passport, Individual Number (“My Number”) Card, Basic Resident Register Card (accepted without face photo), physical disability certificate, mental disability certificate, rehabilitation certificate (ai no techō), Pension Handbook, Residence Card, etc. Attach a copy of the part, page, or side showing your name and date of birth.
<Examples of documents to verify your bank account information>
Attach a copy of a document that shows the name of the financial institution, the account number, account name (in Japanese kana characters).
(The page inside the cover of your bankbook, cash-card, etc.)


5.Mail in the return envelope via the post office box.

Refer to the frequently asked questions or other resources on this page if you have questions about the mail-in application process.


Bank transfer start date

Transfers will begin starting June 9. There are around 1.8 million households in Yokohama, and the handling process is experiencing some delays even for applications that were completed early. We appreciate your understanding. We will make an announcement when a firm estimate for the bank transfers is available.

Online Application

Find answers to frequently asked questions about online applications here.(machine translation)(外部サイト)
<Regarding mistakes on your submitted application>
See the answer to Q20 on the frequently asked questions page.(外部サイト)

(1) Application due date
Applications are due by September 10, 2020 (Thursday)
(2) Bank transfer state date
Bank transfers began May 28, 2020.

 ●Process leading up to the transfer

1. You will receive the following message once the city obtains the data from the Pittari Service:
(Except for those who did not include an email address on the application.)
-------------------------------------------------------
** **様
「ぴったりサービス」をご利用いただき、ありがとうございます。
以下の電子申請データを申請先の自治体にて受領しましたのでお知らせ致します。
本申請に関するお問い合わせは、申請先までお問い合わせください。
特別定額給付金(受付番号*****)
Provisional translation (not included):
Mr./Ms. *******
Thank you for using the Pittari Service.
The electronic application data below has been received by the city.
For inquiries about to this application, contact the relevant city office.
Special Cash Payment (Number ****** )
-------------------------------------------------------

2. If there are no mistakes in the submitted data, the bank transfer is expected to be made in about a week.
3. Confirm the transfer by updating the record in your bankbook or other means if you are in a hurry. A postcard will arrive some time after the transfer to show it was completed.


(3) Online application overview
The head of household (applicant/beneficiary) who holds an Individual Card (“My Number”) can access the Special Cash Payments page from the MynaPortal website, entering the payment account information from their financial institution, and uploading documents to verify the account. Identity will be verified through electronic signature for cardholders, so additional verification documents are not required.
For more information on online applications, please visit the website below:
Special Cash Payments portal site: https://kyufukin.soumu.go.jp/(外部サイト)
For instructions on how to use the “Pittari Service” portal to apply (no guidance on the service system or application content), call: 0120-95-0178 (Japanese language)
 

Important notes

  • Only the head of the household as of April 27, 2020 can apply online. Only the Individual Number (“My Number”) Card can be used to apply. Individual Number (“My Number”) Cards of other household or family members cannot be used to apply for the Special Cash Payments.
  • Even if incorrect data is entered into the online application, the input data will be submitted as-is, and an automatic confirmation email will be sent to the applicant.
  • Be aware that if data is incorrectly entered for eligible household members or account information, it may take time to review and correct the application, and in some cases prevent applicants from receiving the payment.
  • A card reader/writer or a smartphone that can read card information is required to verify the electronic certificate for an Individual Number (“My Number”) Card signature.

Application forms will be sent to each head of household (applicant/beneficiary) from the City of Yokohama, and will list the head of household (applicant/beneficiary) and household members who qualify to receive the benefit. If you have any doubts about who is eligible for the benefit, please refer to the paper application to finish your online application or apply by mail instead.

For those considering online applications

Heads of households who hold an Individual Number (“My Number”) Card with a valid electronic certificate and correctly enter the PIN for the electronic signature (6 – 16 alphanumeric characters) can apply online.
If you do not have an Individual Number (“My Number”) Card, a card with an expired or revoked electronic certificate, or do not know your PIN, please apply by post instead. Mail-in application forms will begin to be sent out on or around Friday, May 29.
*Note that it takes about one and a half to two months to issue a new Individual Number (“My Number”) Card.
*The online application requires you to enter the PIN (6-16 alphanumeric characters) to confirm the electronic certificate. If you fail to correctly enter the PIN five times, a lock will be automatically placed on your Individual Number (“My Number”) Card, and you will need to reset it at your local ward office. If you are unsure of your PIN, please consider applying by mail instead.

What is the Special Cash Payments Program?

With the declaration of a state of emergency, facing a situation where people must unite and work together to overcome the threat of an invisible enemy, and with respect and gratitude to all those in the medical field and other work across every region in the nation, a straightforward program will be enacted to provide timely and appropriate support to the finances of each household.

Benefit eligibility

People whose residence is recorded in the Basic Resident Registration System as of April 27, 2020 are eligible.
The beneficiary is the head of the household to which each person belongs.

To those who have been evacuated due to domestic violence from relatives (spouses, parents, children, siblings, etc.)

If you have been evacuated to a different location than the place recorded in the Basic Resident Registration System prior to April 27, 2020 (reference date), due to suffering violence from relatives (a spouse, parents, children, siblings, etc.), sexual assault, poverty, or other reasons, and are unable to return to the recorded location, you may still apply for and receive the Special Cash Payments for yourself and any eligible person you live with from your current resident municipality, if certain conditions are met.
In that case, if you live in Yokohama, submit this form (PDF: 106KB)(Japanese) to apply to your local municipal office instead of the form provided by the Ministry of Internal Affairs and Communications or Kanagawa Prefecture. (If you are staying at a shelter, please consult with the shelter’s organization.)
Refer to this example (PDF: 127KB)(Japanese) when filling in the form.
Details about application procedures for Yokohama residents here. (PDF: 436KB)(Japanese)
Answers to frequently asked questions about evacuation due to violence from relatives or other issues here.(machine translation)(外部サイト)
* The application may be submitted after May 1 (please apply as soon as possible).

Special Cash Payment amount

100,000 yen per eligible beneficiary.

Information from the Ministry of Internal Affairs and Communication

The Ministry of Internal Affairs and Communications has established a call center to respond to inquiries regarding the Special Cash Payments Program. For more details, such as a general summary of the program, please contact the call center below.
https://kyufukin.soumu.go.jp/(外部サイト)
[Special Cash Payments Call Center]
0120-260020 (toll-free consultation available 9:00 a.m. to 8:00 p.m.)

Guide to the Special Cash Payments

Announcement (donations to support health care, new coronavirus infection prevention measures)

Starting May 1st, the City of Yokohama began accepting monetary donations going to support health care and new coronavirus infection prevention measures.
See this site for details: https://www.city.yokohama.lg.jp/city-info/zaisei/shisai-takarakuji-kifu/kifukin/200501kifu.html (Japanese)
 

Beware of scams posing as special cash payments programs!

[Avoid being scammed by fraudulent sites impersonating the national or local government!]
Residents have experienced these kinds of fraud attempts!!!
☎A person on the phone claims to be a member of a new coronavirus disease department of a government agency and says, “We will deliver the Special Cash Benefits application papers to your home,” and then attempts to visit you there.

☎ “We will pay the Special Cash Benefit amount to you, so please tell me your bank account number,” and tries to find out your bank account information.
If you receive a suspicious call or email about using an ATM or handling fees related to receiving yourSpecial Cash Payment from someone claiming to be from the Ministry of Internal Affairs and Communications, prefectural government, or municipal government, please contact your local police station, or call the dedicated police consultation phone number (#9110).

Representatives of Yokohama City Hall, the Ward Administration Offices of Yokohama, and the Ministry of Internal Affairs and Communications will never do any of the following:

  • Ask you to operate an ATM
  • Ask you to send money to pay handling fees to receive the benefit
  • Send email with a URL to click to apply for the benefit
  • Visit you directly to check or take your cash card

[Beware of scam sites claiming to be government organizations or local city offices!]
Think twice before accessing sites that seem suspicious, such as homepages with hidden domains at the end of the link, and make sure to check the URL of the official website.
“Beware of benefit scams!” pamphlet (PDF:506KB)(Japanese) produced by the Ministry of Internal Affairs and Communications and the National Police Agency.
“Beware of scams or fraudulent businesses taking advantage of the spread of new coronavirus infections!” pamphlet (PDF: 394KB)(Japanese) produced by the City of Yokohama and the Kanagawa Prefecture Police Department.

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