COVID-19 consultation services (call centers)

If you experience symptoms and suspect you may have been infected with COVID-19, please refer to your family physician, if you have one.
If you do not have a family physician, cannot be seen at your family physician, do not know where you can go to be tested, or have a related problem, please consult one of the three services below.

Consultation services
1. If you are experiencing a fever / sore throat / cough and wish to be examined, see the “Kanagawa Prefecture Medical Care Reservation Center for Patients with a Fever”
2. If you are experiencing symptoms other than a fever / sore throat / cough and wish to be examined, or if you have no symptoms but have general questions related to exams or other matters, see the “Yokohama City COVID-19 Call Center” (Consultation for returnees from abroad, who experience other symptoms, or who may have been in contact with infected persons)
3. Aside from the cases listed in 1 and 2 above, if you experience severe symptoms at night or on a public holiday which seem to steadily getting worse, contact a local emergency medical center and go see a doctor there. In extreme circumstances, call 119 and request an ambulance.

When to use a consultation service
Contact one of the consultation services immediately if any of the below conditions apply. (Consultation available even if the below does not apply.)
1. Experiencing shortness of breath (difficulty breathing), severe tiredness (physical fatigue), high fever, or other extreme symptoms
2. If you are in a group considered vulnerable to severe symptoms* and are experiencing flu-like symptoms such as fever or cough
3. Aside from the cases listed in 1 and 2 above, if you continue to experience symptoms of a relatively light cold, such as a fever or cough (if symptoms last longer than 4 days, be sure to contact a consultation service. Severity of symptoms can be different for each person. If you feel that the symptoms are severe, please request consultation immediately. Also ask for consultation if you continue to use a medicine to reduce fever.)

* The elderly, those with underlying conditions, such as a history of diabetes, heart failure, or chronic obstructive pulmonary disease (COPD), those on dialysis, those taking immunosuppressive or anti-cancer medication

Consultation regarding examinations
Primarily providing consultation in the following situations, and will connect callers who may be infected with health care facilities that can examine them
• Recently returned from a country where COVID-19 infections are widespread
• Came in close contact with another person infected with COVID-19
• Alerted via the COCOA app of possibility of contact with someone who later tested positive for COVID-19
• Experiencing flu-like symptoms other than fever, sore throat, and cough that are suspected to be COVID-19-related

General consultation for questions regarding COVID-19
Answers to general questions related to COVID-19 such as identifying signs of infection, prevention methods, and what to do if symptoms appear.

If it is difficult to explain your issue via phone, you may send a fax in Japanese to 045-846-0500. (A reply will be sent by fax.)

The Japan National Tourism Organization (JNTO) operates a multilingual “Japan Visitor Hotline” 24 hours a day, 365 days a year to help ensure tourists are safe and taken care of in an accident or emergency. Also provides answers to queries regarding COVID-19.