When train services have been interrupted and it has been judged that restoration of services will take some time.
A rail operator whose services have been interrupted can request other operators to provide replacement transport. The extent of services that can be used as replacement transport will vary according to the extent of the services affected, so please check for details at the time.
Furthermore, even if you don't have areplacement transport ticket, if you show the ticket that you do have to the ticket collector for the service that you are going to use, you may be able to use replacement transport. (Please refer to "How to use replacement transport")
Passengers who use a Mobile Suica travel pass should show the travel pass section screen to the ticket collector.
If you do not have a ticket to your final destination, you will be unable to use replacement transport. You will therefore have to pay the normal free for the section that you travel on.
Replacement transport can be taken using your pass and replacement ticket without having to pay a fare. Furthermore, if you travel beyond the section for which you do have a ticket, you will have to pay whatever fees are incurred by the additional section travelled.
Replacement transport exists in order to allow passengers to make use of a ticket that they have already purchased, but on a different service. As IC tickets such as Suica and PASMO (aside from within the range of a travel pass) do not allow for confirmation of the station entered at or, in the case of something occurring that interferes with operation of a train while riding it, the section that has been travelled (if payment has not be made to travel all sections), they cannot be used to pay for replacement transport.
Sales & Promotion Division Updated Nobemer 20 2013
Transportation Bureau,City of Yokohama
6-145 Hanasaki-cho, Nishi-ku, Yokohama 220-0022 Japan
City Call Center tel:045-664-2525
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